Your High Speed
Internet Service Provider
Guernsey * Monroe * Noble
Counties
|
Wireless Broadband Troubleshooting Checklist! |
|||||||||
|
1. Power Down Computer |
|||||||||
|
2. Check Cables |
|||||||||
 |
|||||||||
 |
|||||||||
 |
|||||||||
| 3. Power Cycle The CPE (If You Are Using A Wireless Router Power Cycle It Also) | |||||||||
| Note: Only Those Customers With More Than 1 Computer Will Be Using A Router | |||||||||
 |
 |
||||||||
|
CPE With Power Cord Plugged In |
CPE With Power Cord Unplugged |
||||||||
 |
|||||||||
|
Wireless Router |
|||||||||
|
4. Restart Your PC |
|||||||||
|
5. Attempt To Connect To The Internet |
|||||||||
| If You Still Can't Connect To The Internet; Call Us At 472-2003 | |||||||||
|
Copyright @2006 GMN Tri-County CAC |
|||||||||
|
Page Last Updated: 04/06/2006 |
|||||||||
We have had numerous service calls from customers
who
are having trouble with Outlook Express for E-mail or are having trouble
with the Internet. We have found that Norton Antivirus & McAfee
Antivirus are the cause of a lot of these problems. Particularly
on older computers (Pentium III's running Windows 98 or ME). One
customer had us remove Norton Antivirus and then replace it with the free
version of AVG, and that solved the problem. McAfee will change
your Outlook Express incoming mail settings to 127.0.0.1 Your
incoming mail settings should be
pop1.gmn4u.com
St