Outages

10:20 AM
The Hanson tower is offline due to a power outage.

11:30 AM
Service has been restored to the Hanson tower. If your service is not working, please power cycle your equipment. Power cycle instructions are on our Troubleshooting page.

8:40 AM
The Laings repeater is down due to a power outage on site. We will update when service has been restored.

10:30 AM
Service has been restored.

9:15 PM
All customers are offline due to a power outage in Woodsfield. We will update when we have more information or when service has been restored.

9:35 PM
Service was restored at 9:22 PM. If you do not have service please power cycle your equipment.

We are closed on Monday in observance of Memorial Day. If you are having trouble with your service, please call 740-472-2003 and leave a message. We will return calls Tuesday morning.

10:30 PM
All service was down from 9:30 PM to 10:30 PM due to a locked up switch at the Woodsfield tower. Everyone should be back online now. If you are still offline, please power cycle your equipment.

10:20 AM
We experienced high latency and greatly reduced throughput from 9:45 AM to 10:05 AM. We are in contact with our upstream provider. We will update this post as necessary.

1:00 PM
All service is down due to a power outage in Woodsfield.

3:20 PM
Service was restored at 2:25 PM. Please power cycle your equipment if you do not have service.

April 1, 2024

10:25 AM
The Laings repeater is down due to electrical work onsite. Service should be restored by noon. We will update once the repeater is back online.

11:15 AM
Service has been restored.

3:45 PM
The Sykes tower is down. We are in the process of troubleshooting.

4:25 PM
Service has been restored. The UPS dropped power. There was likely a power flicker and the UPS did not properly reset.

Horizon (our fiber provider) will be performing maintenance March 7, 2024 from 12 AM to 6 AM. Outages are possible during this maintenance window.

2-28-2024
9:20 AM
The Malaga tower is down due to the storm this morning. We will update this post once we are able to go on site to troubleshoot.

2:20 PM
The Malaga tower backhaul was hit by lightning. We are working to schedule climbers. We will post again when we have them scheduled.

3:00 PM
Service was restored to the Malaga tower at 12:35 PM. If you are still offline please power cycle your equipment. Instructions here. After power cycling if you do not have service please give us a call.

A huge thank you to everyone at Switzerland Water for helping us get Malaga back online so quickly!