Power cycle

If your Internet is not working the first step is always to power cycle equipment. Please find your radio power supply (see photos below) and your router power supply. Unplug both from power for 30 seconds. If everything is plugged into a power strip, you can turn the power strip off for 30 seconds. It will take a couple minutes for everything to restart.

Check your connections – see photos below

To Radio/POE/Gigabit Data+Power – connect the cable that comes in from outside.

To Computer/LAN/Gigabit Data – connect the cable from your router or computer. This cable goes into the WAN or Internet port on your router. This port is usually offset from the others on your router and/or is yellow, blue, or a different color than the other ports.